Shanklin Heating & Air Conditioning at 3542 Lincoln Way East, Massillon, Ohio.

My oil furnace stopped working this week (November 27, 2017). I called Shanklin at 6:30 am in the morning and by 9:30 am a technician named Brian was in my house fixing the furnace. I would recommend this company and Brian to others because he was up front with what was wrong with the furnace, told me the heat exchanger is past its prime ( good call on his part since I knew that already confirming they knew what they were talking about). He did a computer reading of my furnace for CO2 and this was the first time. This also confirmed that I had an inefficient and furnace in need of replacement. He did everything by the book and I think he sincerely likes his work (rare in today's world). What I liked is that he did not try to sell me on having gas run into my house but worked with me on estimates for a new oil furnace with a heat pump. Did not try to talk me into zone heating which I will consider but is several thousand dollars more. He was honest and upfront and professional. He even told me to swap out my high price allergen filters for the low cost ones since my furnace was not designed to pull air through the newer thicker filters putting undue stress on an already old 30 year furnace. The billing was detailed and fair. It was less than what I expected given the short notice. This is my first experience with Shanklin since the oil furnace maintenance business was sold to them from Campbell. Good company based on my experience and will stick with them.